mortgage financing and programs

Archive for August, 2010

Acre Mortgage Customer Testimonial

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There is nothing better than knowing you pleased a customer. That is why feedback like this email we received today is so awesome.

Good Afternoon Mr. Merlino and Mr. Dicriscio,

My name is Mary Ellen O’Donnell and I just finalized my refinance on my home with the assistance of Craig Cook. This letter is to congratulate you on an excellent choice of employees!

When I began this process back in November it was under the assistance of a former employee who, from the beginning did not follow through with the proper channels and subsequently all but ruined my chance for a loan to refinance my loan and buy out my ex-husband. It was at this point that Craig took over the case and turned the entire situation around for me. From the beginning Craig was honest and upfront with me about the fact that I may not be able to get the loan, but encouraged me to remain optimistic through the process. Craig updated me daily with every step that occurred, and contacted me on a weekend to give me advice on what to do.

I signed the paper on Thursday, and now the loan to my house is in my name alone. I am so impressed with all the personnel from Acre Mortgage that I have been associated with in the past 4 months, but most of all Craig, who I feel went above and beyond for me. On top of his on-going professionalism, his sense of humor and easy-going manner made the process go smoothly!

I have recommended several friends and family members who are considering refinance to contact Acre Mortgage, and will be sure to use your company for all of my mortgage needs in the future.

Again, I commend you both on your choice of Sales Manager with Craig Cook

Thank you so much for your attention in this matter.

Sincerely,

Mary Ellen O’Donnell

Thank you Mary for the kind words. It was our pleasure to assist you.

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